Return Policy

Thanks for shopping with Ediciones Lazarillo!

We offer a return or exchange within the first 30 days of your purchase. If at least 30 days have elapsed since your purchase, we will not offer any returns or exchanges.

Conditions for returns and changes:

  • Your item must be unused and in the same conditions you received it.
  • The item must be returned in its original packing.
  • In order to compelte the return, we require a purchase receipt.
  • Only items sold at their regular prices can be returned. Items sold on sale may not be returned.

If the item was tagged as a gift when purchased and was sent directly to you, you will receive a credit note for the return.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange for the same item, send us an email to contacto@edicioneslazarillo.cl and mail your item to Bremen 1644.

Exempt Goods

The following goods are exempt from refunds:

  • Gift cards.
  • Some health and personal care items.

Partial refunds are granted (if applicable)

  • Any item that is not in its original condition, is damaged, or is missing a part for reasons not due to our error.
  • Any item returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed and a credit note will automatically be applied to your credit card or original payment method, within a certain number of days.

Late or missing refunds

  • If you haven't received a refund yet, first check your bank account again. Next, contact your credit card company. It may take some time before your refund is officially posted.
  • If you have done all this and still have not received your refund, please contact us at contacto@edicioneslazarillo.cl

Shipment

  • Please do not return the product to the manufacturer. It should be sent to the following address: Bremen 1644.
  • You will be responsible for paying the shipping costs involved in returning the item.
  • Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it takes to receive the exchanged product may vary.
  • Please note that we cannot guarantee that we will receive your returned item.